Punjab Moves Towards Cashless, Hi-tech Public Transport With Digital Ticketing Rollout

Chandigarh: Continuing its decisive push towards modern, citizen-first governance, the Bhagwant Singh Mann-led Punjab government has taken another major step to transform public transport by approving the procurement of Digital Electronic Ticketing Machines across state-run bus services. The initiative reflects the government’s clear focus on leveraging technology to make everyday public services more efficient, transparent and convenient for citizens.

What is the significance of this move?

The introduction of Digital Electronic Ticketing Machines marks a significant upgrade in the way passengers access bus services in Punjab. With this reform, commuters will be able to purchase tickets using multiple digital payment options, including QR code-based payments, UPI and card-enabled transactions, along with offline modes. The system has been designed to minimise waiting time, reduce dependence on cash and ensure a smoother travel experience for passengers across urban and rural routes alike.

A key feature of the new ticketing system is its focus on passenger convenience and journey planning. The machines will be GPS-enabled, allowing live tracking of buses, visibility of nearby bus stops and real-time information on available services along various routes. The facility to check seat availability and manage journeys more efficiently will further enhance the reliability of state-run bus services.

 Importantly, the Bhagwant Mann Government has ensured that its flagship welfare commitments remain fully protected under the new system. Free bus travel for women will continue without interruption, in line with the government’s policy. Women passengers will be issued smart cards to avail free travel seamlessly, reinforcing the government’s emphasis on dignity, safety and ease of mobility for women. Students will also be provided smart cards, which can be recharged online through a mobile application, making daily travel more accessible and affordable for young people.

What will be the effect on the common man?

The smart card ecosystem introduced under this initiative will allow citizens and tourists to travel on Punjab Government-run buses with ease. Smart cards can be recharged digitally through a mobile app, reflecting the government’s effort to integrate public transport with modern digital infrastructure and provide a hassle-free experience to commuters.

Transport Minister Mr. Laljit Singh Bhullar said, “From an administrative and governance perspective, the Digital Electronic Ticketing Machines will significantly strengthen the functioning of the Transport Department. Real-time monitoring of ticket sales and bus movement will enhance revenue transparency, reduce manual intervention and improve accountability. The availability of accurate digital data will support better planning, informed decision-making and more efficient deployment of buses, enabling expansion of services through the addition of vehicles to the existing fleet.”

The Transport Minister said, “By placing technology at the service of citizens, the Bhagwant Mann Government is reinforcing its broader vision of responsive, transparent and effective governance. The move towards smart ticketing infrastructure underlines the government’s commitment to delivering safe, efficient and technology-enabled mobility, while ensuring that public transport in Punjab remains inclusive, welfare-oriented and firmly centred on the needs of the people.”